General
What shipping options are available?
Standard ground shipping to next day air available for all domestic shipments.
Where do you ship?
Anywhere worldwide; restrictions may apply.
What is the standard warranty?
All hardware is fully tested and guaranteed with a minimum 90 day warranty.
What payment methods are accepted?
We currently accept all major credit cards, ACH transfers and check. Credit terms are available.
What are your hours of operation?
8am - 6pm EST. Monday - Friday
Hardware
What server brands are commonly available?
Dell, HPE, Cisco, IBM, Lenovo, Oracle/SUN.
What storage brands are commonly available?
Dell, EMC, NetApp, HPE, IBM, Hitachi Vantara.
What networking brands are commonly available?
Dell, HPE, Cisco, Meraki, Brocade, Arista, Juniper.
How long past EOL/EOSL can I use my system?
It is common to continue to use equipment 10 years past EOL/EOSL dates. There is no end of support with Amber Light.
Can I get spare parts and upgrades?
Yes.
Do you have legacy parts for older systems?
Yes. Parts are available for systems up to 20 years old.
Can you help me design a complete system?
Yes. We have data center architects who can walk you through available options.
Do you offer equipment rentals?
Yes.
Do you offer desktops/laptops?
No.
What are your lead times?
Typically 1-3 days for testing and build time.
What accessories do you include?
As outlined on your quote, installation accessories are included.
Are you able to preinstall software on my equipment?
Yes. All of our systems are configure-to-order with options for specific software.
Support
What is included in post-warranty support?
Full hardware maintenance; parts replacement; software diagnostics and troubleshooting; technical phone support; onsite field technicians.
What support options are available?
Typical service levels include: 24x7x4, 24x7xNBD and 8x5xNBD. Other options are available.
Can you sell me OEM support?
Yes, certain OEMs allow the sale of OEM support on used equipment.
I have EOL Equipment, can you support it?
Yes.
Can I retain my failed hard drives?
Yes.
Can I add/drop equipment during the contract?
Yes.
Do you provide firmware updates?
No.
Do you have onsite technicians?
Yes. Each location is assigned a primary and backup field technician.
Where is your Service NOC located?
Atlanta, GA
I have international locations, can you support globally?
Yes. Support is available in 154 countries worldwide.
How do I open a support ticket?
Options include email, phone or web portal.
Does the cost of support increase at renewal?
Never.
Services
Do you offer implementation services?
Yes.
Do you offer cloud services?
No.
Do you offer managed services?
No.
Do you offer data center relocation services?
Yes.