What is post-warranty support?
It is an alternative to traditional manufacturer (OEM) support.
- Just like your manufacturer, we have tier 4 engineers in a service NOC working tickets for diagnostics, trouble-shooting software bugs, and deploying field technicians with parts to replace hardware.
- We offer the same service levels you are accustomed to with your manufacturer as well as more flexibility on contract length.
- We have global service coverage, with parts stored local to you, to ensure fast resolution.
We help you determine what equipment is appropriate to move from manufacturer support to post-warranty support.
Servers
Storage
Networking
When should I use post-warranty support?
Initial Years
After 3 Years
Others
VS.
Amber Light
Say They Support Everything
No organization supports all the equipment in-house despite what they say. This market is built on a diverse network of support fulfillment partners.
Traditional Sales Staff
You waste your time jumping through hoops with sales reps to talk with the technical resources you need.
Order Takers
Mistakes are made when orders are taken without asking the right questions to determine what equipment is appropriate to move away from OEM support.
Utilize Partnerships
We’re a seasoned team of engineers with extensively vetted, long term partners to fulfill our support services.
Engineers Who Sell
You get a technical resource on every call. There are no sales reps here.
Support Experts
Not all equipment should leave OEM support. We deliver the best value when we help you work out what is best for your environment, your timeline, and your budget. Taking the order is easy; expertise in execution is everything.
Flexible SLAs
No additional costs for replacement parts – once an asset is supported, everything in it is covered!
| LEVEL 1 | LEVEL 2 | LEVEL 3 | |
|---|---|---|---|
| Technical Support | 24x7x365 | 24x7x365 | 8x5 Mon-Fri |
| Onsite Response | 4-hour | Next Business Day | Next Business Day |
| Parts Replacement | Included | Included | Included |
| Local Spare Parts | Included | Included | Included |
| Local Technicians | Included | Included | Included |
| OEM Certified | Included | Included | Included |
| Post Incident Reports | Included | Included | Included |
| Training | Available | Available | Available |
| Onsite Spares Kit | Available | Available | Available |
Brands We Support
Original Equipment Manufacturers
