What is post-warranty support?

It is an alternative to traditional manufacturer (OEM) support.

 

  • Just like your manufacturer, we have tier 4 engineers in a service NOC working tickets for diagnostics, trouble-shooting software bugs, and deploying field technicians with parts to replace hardware.
  • We offer the same service levels you are accustomed to with your manufacturer as well as more flexibility on contract length.
  • We have global service coverage, with parts stored local to you, to ensure fast resolution.

 

We help you determine what equipment is appropriate to move from manufacturer support to post-warranty support.

Servers

Storage

Networking

When should I use post-warranty support?

Initial Years

Manufacturer (OEM) support is included

Parts are scarce and expensive

Need for software & firmware updates are greatest

After 3 Years

Manufacturer (OEM) raises support cost

Parts become abundant

Need for software & firmware updates decreases

Others

VS.

Amber Light

Say They Support Everything

No organization supports all the equipment in-house despite what they say. This market is built on a diverse network of support fulfillment partners.

Traditional Sales Staff

You waste your time jumping through hoops with sales reps to talk with the technical resources you need.

Order Takers

Mistakes are made when orders are taken without asking the right questions to determine what equipment is appropriate to move away from OEM support.

Utilize Partnerships

We’re a seasoned team of engineers with extensively vetted, long term partners to fulfill our support services.

Engineers Who Sell

You get a technical resource on every call. There are no sales reps here.

Support Experts

Not all equipment should leave OEM support. We deliver the best value when we help you work out what is best for your environment, your timeline, and your budget. Taking the order is easy; expertise in execution is everything.

Flexible SLAs

No additional costs for replacement parts – once an asset is supported, everything in it is covered!

LEVEL 1 LEVEL 2 LEVEL 3
Technical Support 24x7x365 24x7x365 8x5 Mon-Fri
Onsite Response 4-hour Next Business Day Next Business Day
Parts Replacement Included Included Included
Local Spare Parts Included Included Included
Local Technicians Included Included Included
OEM Certified Included Included Included
Post Incident Reports Included Included Included
Training Available Available Available
Onsite Spares Kit Available Available Available

Fix-first Guarantee

Global Coverage in 164 Countries

Onsite & Remote Engineers

Flexible Contracts with Annual or Monthly Term

Add & Drop Equipment Anytime During the Contract

Brands We Support

Original Equipment Manufacturers

If you’ve read this far, you understand the value of a conversation…