Others
VS.
Amber Light
No organization supports all the equipment in-house despite what they say. This market is built on a diverse network of support fulfillment partners.
You waste your time jumping through hoops with sales reps to talk with the technical resources you need.
Mistakes are made when orders are taken without asking the right questions to determine what equipment is appropriate to move away from OEM support.
We’re a seasoned team of engineers with extensively vetted, long term partners to fulfill our support services.
You get a technical resource on every call. There are no sales reps here.
Not all equipment should leave OEM support. We deliver the best value when we help you work out what is best for your environment, your timeline, and your budget. Taking the order is easy; expertise in execution is everything.
No additional costs for replacement parts – once an asset is supported, everything in it is covered!
LEVEL 1 | LEVEL 2 | LEVEL 3 | |
---|---|---|---|
Technical Support | 24x7x365 | 24x7x365 | 8x5 Mon-Fri |
Onsite Response | 4-hour | Next Business Day | Next Business Day |
Parts Replacement | Included | Included | Included |
Local Spare Parts | Included | Included | Included |
Local Technicians | Included | Included | Included |
OEM Certified | Included | Included | Included |
Post Incident Reports | Included | Included | Included |
Training | Available | Available | Available |
Onsite Spares Kit | Available | Available | Available |