A Better Support Experience

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Expert service,
anywhere

Improve your experience buying
used IT equipment and support.

  • Servicing all 50 states
  • 18 certified distribution centers
  • 24x7x365 Technical Support Center

Flexible Service Levels

LEVEL 1

24x7x365 support
4 hour onsite response

LEVEL 2

24x7x365 support
NBD onsite response

LEVEL 3

8×5 Mon-Fri support
NBD onsite response

All service levels include:

  • Onsite field engineers
  • Certified OEM parts replacement
  • Remote US based technical support
  • Local spare parts

Expert support with proven results

97%
First-Trip Repair
Success
99%
Onsite Response
Met
99.9%
Inventory
Accuracy
10 Min
Average Engineer
Callback
Trained Field Technicians and rapid Escalation to Tier 4 Engineers
All equipment is tested, certified and warrantied
Get an expert on the first call
Save 30-70% over OEM support costs
4-hour SLA available in 99% of US and Canada
Flexible contracts so you only pay for what you need

Frequently asked questions

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